How do I ask about a charge or a refund?
To ask about a charge, a refund or anything else on your account, sign in to the AutoMEP account the charge belongs to first. Then open the support chat or the contact form in the Help Center and send your message from there.
Your message then reaches us marked as coming from that account. We only share billing details, charge details or account details, and only handle refund requests, when the message comes from someone signed in to the account. A message sent while signed out could have been typed by anyone, so we'll ask you to sign in and send it again.
Can't sign in? Choose Reset password on the sign-in page to get back in, then send your message. To stop future charges, you can cancel your subscription or trial yourself at any time from Settings.
Your message then reaches us marked as coming from that account. We only share billing details, charge details or account details, and only handle refund requests, when the message comes from someone signed in to the account. A message sent while signed out could have been typed by anyone, so we'll ask you to sign in and send it again.
Can't sign in? Choose Reset password on the sign-in page to get back in, then send your message. To stop future charges, you can cancel your subscription or trial yourself at any time from Settings.
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